The fastest way to reach us is by email. Every message goes to a real person on the AIPU team — not a bot, not a tier-1 outsourced agent — and we usually reply within 30 minutes during business hours and within 4 hours overnight.
Brand: AIPU
Site: tryaipu.com
Hours: 7 days a week, with priority response Monday–Friday 9am–6pm Pacific.
What can we help with?
To get the fastest answer, please include the email address on your AIPU account in your message and pick the closest topic from the list below.
Billing & subscriptions
Receipts, plan changes, prorations, VAT/GST invoices, refunds within the 14-day window, charge questions, switching from monthly to annual, or downgrading. Email support@tryaipu.com with the subject line "Billing" and we'll usually have it sorted the same day.
Account access
Can't log in, lost access to the email on your account, want to merge two accounts, or need to update your name or workspace owner. Reach us at support@tryaipu.com with the subject "Account access" — we'll verify your identity and get you back in.
Technical help
Generations failing, slow responses, API errors, file upload issues, voice clones rejecting samples, or anything that looks broken. A short description plus a screenshot (and the rough time the issue happened) lets us trace it in our logs in seconds.
Product questions
Wondering whether AIPU supports a specific use case, which model is best for what (e.g., SeeDance 2.0 vs Sora 2 for cinematic video, or ChatGPT Images 2.0 vs Flux Pro for product photography), how brand-voice training works, or what counts toward your monthly quota. We'll give you a straight answer — no upsell.
General questions
Press, partnerships, affiliate program, security disclosures, or anything that doesn't fit the buckets above. Send it to support@tryaipu.com and we'll route it internally.
Before you write
If your question is in our FAQ on the homepage, you'll get an instant answer there. Common ones we get: how the 14-day refund works (see Refund Policy), what happens to my data (see Privacy Policy), and whether outputs are commercially licensed (yes, on every paid plan).
One inbox, one team: support@tryaipu.com. We don't have separate billing, sales, and tech-support queues — everything funnels to the same humans, and that's why answers are fast and consistent.